Privacy Policy – Vector Physiotherapy
Vector Physiotherapy is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy explains how personal information is collected, used, stored, and disclosed.
What information we collect
Vector Physiotherapy may collect personal information including, but not limited to:
- Name, contact details, and date of birth
- Health information relevant to physiotherapy care
- Medicare, private health, or third-party funding details
- Information provided through enquiry or booking forms
- Clinical notes and correspondence
Sensitive health information is collected only where necessary for the provision of physiotherapy services.
How we collect information
Information may be collected when you:
- Make an enquiry through the website
- Book an appointment
- Attend a physiotherapy consultation
- Communicate with the clinic via phone, email, or SMS
- Be referred by a medical practitioner or a third party
How we use your information
Your personal information is used to:
- Provide physiotherapy services
- Communicate with you regarding appointments and care
- Process payments and claims (e.g. Medicare, TAC, WorkSafe, NDIS)
- Meet legal and professional obligations
- Maintain accurate clinical records
Disclosure of information
Your information may be disclosed to third parties where necessary, including:
- Referring medical practitioners
- Medicare, private health insurers, or funding bodies
- Other healthcare providers involved in your care
- Practice management and secure IT service providers
Information is only shared where required for care, billing, or legal obligations.
Storage and security
Personal information is stored securely using professional practice management systems and appropriate security measures to protect against misuse, loss, unauthorised access, or disclosure.
Only authorised persons have access to patient information.
Access to your information
You may request access to, or correction of, your personal information at any time by contacting the clinic. Requests will be handled in accordance with privacy legislation.
Website enquiries
Please note that website enquiry forms are intended for general enquiries only. Patients are advised not to submit sensitive medical information through website forms.
Contact Us
If you have any questions or concerns regarding privacy or how your information is handled, please contact:
Vector Physiotherapy
Ringwood, Victoria